Ok, so this start way back in April.\u00a0 You see, we had several hot days and needed to turn on the AC.\u00a0 But it wasn’t cooling the house.\u00a0 This is an issue for us because thePinkDiva is temperature sensitive.\u00a0 If it gets below 68 or above 73 in our house, she melts down.\u00a0 So, like every year, we called the Warranty Company, AHS.\u00a0 They assigned us a company to come out and fix it.\u00a0 I’m withholding the company name – for now – because we may need to take action against them later, so we’ll call this company “Dewy”.<\/p>\n
April 8, Dewy sent a technician out who determined that our AC was low on Freon, and recharged the AC.\u00a0 I paid him the 60$ fee that AHS requires, and he left.\u00a0 All seemed to work well for a while.\u00a0 The temperatures dropped and we had to turn the heat on for a few days.\u00a0 Then it got hot again, and we turned the AC back on.<\/p>\n
It didn’t work.\u00a0 So on April 26, I called AHS again.\u00a0 They put in the order for Dewy to come back out and fix the problem this time.\u00a0 Dewy called and scheduled an appt for Wednesday the 27th.\u00a0 Ok. Wednesday rolled around, and Dewy was a no-show.\u00a0 Called to find out what happened, and was told the tech couldn’t make it, could we reschedule for Friday the 30?\u00a0 Ok. Rescheduled.\u00a0 Friday morning, I got a call from Dewy.\u00a0 4 of their technicians called out sick, and they would have to reschedule again. They would send a man out on Monday morning, May 3rd.<\/p>\n
May 3rd – The technician surprised me by actually showing up.\u00a0 He went into the attic to look at the unit, and came back down a few hours later telling me that there were multiple leaks in the “Evap Coil” and it would need to be replaced.\u00a0 He also informed me that AHS had approved the fix, but there would be a $225 charge for things that AHS did not cover, like modifying the duct work and recapturing the Freon.\u00a0 I asked him how long it would take to get the part, and he told me that he had no idea, that AHS was supposed to send them the part.\u00a0 We discussed my daughter’s temperature sensitivity, and how much we needed this done ASAP, especially since we’d already had one weekend with temperatures over 90, and were expected to have another hot week.\u00a0 The technician told me that I would have to call AHS to get things moving faster, but in the meanwhile, he’d dump more Freon into the machine to help it limp along until they could come back to replace the part.\u00a0 I didn’t pay a dime, because this was all still covered by my initial payment due to the fact that they hadn’t really fixed the AC the first time.<\/p>\n
I called AHS as soon as the technician left my house.\u00a0 I was informed that actually, AHS had authorized the replacement of the entire “Air Flow Unit” and that Dewy was responsible for supplying their own parts, thank you very much.\u00a0 So I called Dewy ASAP, and told them what their technician had said, how it conflicted with with what AHS said, and how I needed this done ASAP due to my temperature-sensitive daughter.\u00a0 I was assured they would look into it and call me back.<\/p>\n
They never did.<\/p>\n
I called again on May 4th, to find out what Dewy had discovered and to make sure they were ordering the right item.\u00a0 I was told they would look into it and call me back.\u00a0 Again, they never did.<\/p>\n
On April 6th, the AC died again.\u00a0 With a hot weekend coming up, I called Dewy AGAIN, and for a third time was told they would look into it and call me back.\u00a0 So this time I called AHS.\u00a0 While I was on hold, the AHS rep called Dewy.\u00a0 She came back on the line with me and informed me that Dewy told her they had the right part and would be calling me later that day to schedule the appointment.\u00a0 I was also informed that AHS had not been notified of uncovered costs, that Dewy would need to do so.\u00a0 Dewy did indeed call later that afternoon and schedule to come back out on May 11 to replace the air flow unit.<\/p>\n
May 11 – A two man crew arrived at my house.\u00a0 One gentleman was so severely overweight he could not fit into the attic.\u00a0 He alternated between waddling around the outside unit, the thermostat, and balancing on top of the ladder with his head and arms in the attic because his lower body would not fit through the opening.\u00a0 I am not lying, and I have a picture of this to prove it.\u00a0 They were here for the better part of all day, which I expected.\u00a0 When they left, they forgot to give me a copy of the receipt, and I forgot to ask as the kids were going bonkers.\u00a0 I realize this was a BIG mistake on my part.\u00a0 But I clearly remember the receipt saying that they had only replaced the “Evap Coil”.\u00a0 They also collected my check for 225$.<\/p>\n
May 14 – The AC stopped cooling the house again Friday afternoon.\u00a0 Friday night, I stepped in a wet spot on my carpet just outside my bedroom door.\u00a0 Odd.\u00a0 But we thought maybe it was from a wet towel my 5 yr old had dropped when he got out of his shower and went to bed.<\/p>\n
May 15 – Saturday morning, the wet spot was now much wetter.\u00a0 We couldn’t understand where it was coming from, there are no pipes down there, it’s a slab foundation.\u00a0 We decided that DH would pull out the shop vac and clean it up while\u00a0the kids and I\u00a0were at a friend’s party.<\/p>\n
Just before we were to leave, GeekBoy goes running through the front hall area, and slipped.\u00a0 At this point, I was a bit exasperated and was all, “why can you not even walk across the hall?”\u00a0 But when he protested that he really had slipped, I found a small amount of yellow liquid on the floor.\u00a0 My honest first thought, “Dammit! who pee’d on mah floor!?!”\u00a0 But as a bent over to investigate the mess, I felt a drop of something hit me in the back of the head.\u00a0 That when I noticed the yellow’ish water dripping out of the cieling fan.\u00a0 Then I saw the two big water stains on the ceiling right next to the fan, and following the wall back to right in front of my bedroom door – directly over the now splashy wet spot on the carpet.<\/p>\n
We flew into action.\u00a0 DH ran out to get the ladder, I turned of the AC, called AHS (thank you Daddy for insisting we get that coverage!), and grabbed my camera and started taking pictures of the damage.\u00a0 AHS called Dewy and told them to get their rear ends back out here ASAP.\u00a0 DH found the leak under the unit upstairs and we shoved a towel under it to try to stem the damage.\u00a0 Then I took the kids to our friend’s house where we hung out till 730pm, because she has AC.<\/p>\n
DH said that when the Tech from Dewy got here, got a look at the damage and what was done upstairs…\u00a0 he just had no words.\u00a0 He told DH that he was extremely sorry, and that they have a construction crew they work with who would most likely be called out to do the repairs to the house.\u00a0 We now need new insulation in the attic, a new ceiling in the hallway, a new ceiling fan as the water was running down through the light socket and into the fan, and we are working to salvage the carpet – otherwise they will be replacing that too, but at the very least, it’s going to need a good cleaning.<\/p>\n
Also, the tech informed us that they very obviously did NOT replace the “air flow unit” only the “evap coil”.\u00a0 The water damage was caused by the unit because when the technicians changed out the coil, they not only did not re-install the emergency drain pan, but also ran the new drain line across the attic floor, then up and over some existing pipes.\u00a0 So the unit was flooding because water doesn’t run uphill, and since there was no emergency drain pan, it was leaking all over the attic, and running under the insulation and out through the hole for the ceiling fan light fixture.<\/p>\n
The On-Call Tech did not have the necessary parts to fix this major FUBAR.\u00a0 He told us to leave the unit off for the weekend and that Dewy would call us Monday morning to set up a time when they would come back on Monday or Tuesday to temporarily fix it so we can run it.\u00a0 He said that after that, they would need to straighten out the mess with AHS about replacing the whole “air flow unit” and most likely would need to come back again later to do that.<\/p>\n
So this morning, I tried calling Dewy since it was 930am and no one from their office has called me yet.\u00a0 The line was busy.\u00a0 So I called AHS, and lodged a formal complaint with AHS against Dewy.\u00a0 The AHS rep called Dewy and was told, “They were working on it.\u00a0 They needed to order the part.”\u00a0 The AHS rep decided that considering the massive scope of the FUBAR they had pulled, that was not a “valid answer” and that she would refer my case to a Customer Relations agent, who would call me, to help me get this mess straightened out.<\/p>\n
I also called Dewy again at 1126a today.\u00a0 I was told by their office that they had ordered a new air handling unit for me.\u00a0 When I asked about what they were going to do about all the damage their technicians had caused, I was given a number and told to call the owner of the company.\u00a0 I called him at 1130am, and left a message.\u00a0 We’ll see how this goes.<\/p>\n
To say I’m pissed off about this whole thing is an understatement.<\/p>\n","protected":false},"excerpt":{"rendered":"
Ok, so this start way back in April.\u00a0 You see, we had several hot days and needed to turn on the AC.\u00a0 But it wasn’t cooling the house.\u00a0 This is …<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[6,14],"tags":[],"class_list":["post-1468","post","type-post","status-publish","format-standard","hentry","category-family_life","category-house"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack-related-posts":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/yuriar.com\/katp\/wp-json\/wp\/v2\/posts\/1468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yuriar.com\/katp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/yuriar.com\/katp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/yuriar.com\/katp\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/yuriar.com\/katp\/wp-json\/wp\/v2\/comments?post=1468"}],"version-history":[{"count":0,"href":"https:\/\/yuriar.com\/katp\/wp-json\/wp\/v2\/posts\/1468\/revisions"}],"wp:attachment":[{"href":"https:\/\/yuriar.com\/katp\/wp-json\/wp\/v2\/media?parent=1468"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/yuriar.com\/katp\/wp-json\/wp\/v2\/categories?post=1468"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/yuriar.com\/katp\/wp-json\/wp\/v2\/tags?post=1468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}